• What time is check-in and check-out?
    • Check-in: 1:00 PM
    • Check-out: 12:00 PM
  • Is early check-in or late check-out available?

    Early check-in and late check-out may be available upon request, subject to availability. Additional fees may apply.

  • What is the hotel’s cancellation policy?

    Cancellations must be made at least 24 hours before check-in to avoid a one-night charge. Please check your reservation for specific terms.

  • Do you require a credit card at check-in?

    No, we don't require the provision of credit cards at check-in unless you're making payments with them

  • Are pets allowed? If so, what is the pet policy?

    No, pets are not allowed on the premises.

  • Is parking available on-site? What are the fees?

    Yes, we make on-site parking available at no extra charge

  • Does the hotel have Wi-Fi? Is it free or paid?

    Complimentary high-speed 4G Wi-Fi is available throughout the apartment.

  • What amenities are included in my room?

    Rooms include an HD flat-screen TV with internet connectivity, a fridge freezer, a DSTV digibox,fully equiped kitchen and free high-speed 4G Wi-Fi.

  • How can I make a reservation?

    Reservations can be made;

    • Online through our website 
    • Online through our booking sites partners (Booking.com, Expedia, Airbnb,Tripadvisor and Cudlynest)
    • By calling the front desk. (Normal phone call or through Whatsapp)
    • By direct walk-in
  • What forms of payment are accepted?

    We accept all major credit cards, debit cards, mobile money transfer, bank transfer and cash payments

  • Are there any special rates for groups or extended stays?

    Yes, please contact our sales team for group rates and extended stay discounts.

  • What types of rooms are available?

    We offer studio apartments, deluxe studio apartments(courtyard view & pool view),superior deluxesuites,executive suites.

     

  • Do rooms come with kitchen facilities?

    Yes, all our rooms come with  fully equipped kitchen.

  • Is there a safe in the room?

    Yes, each room is equipped with a safe for your valuables.

  • What is your policy on smoking in the hotel?

    Our apartment has a no-smoking in rooms policy. Designated smoking areas are available outside.

  • What dining options are available on-site?

    We have a restaurant and bar on-site.

  • Is there a pool? What are the hours?

    Yes, our pool is opened daily from 9:00 AM to 10:00 PM on weekdays and from 9:00AM to 11:00PM on weekends.Flexible hours for in-house guests.

  • Do you offer room cleaning service? What are the hours?

    Yes, room cleaning service is available in the morning at 9AM and any other time within the day upon guest's request at no extra charge. Note: Housekeepers close at 6PM in the evening.

  • Can I request additional towels or toiletries?

    Yes, you can request additional towels and toiletries at the front desk or through housekeeping.

  • Is airport transportation provided?

    We offer a shuttle service to and from the airport at a fee.

  • Are there public transportation options nearby?

    Yes, a bus stop is located just a short walk from the apartment

  • What safety measures are in place for guests?

    Our apartment has 24-hour security and surveillance cameras in common areas for your safety

  • How can I report a lost item?

    Please contact the front desk immediately if you believe you have lost an item.

  • What should I do if I have a special request (e.g., birthday celebration, honeymoon)?

    Please inform us at the time of booking, and we’ll do our best to accommodate your request.

  • Are there laundry facilities available?

    Yes, we have self-service laundry facilities available for guests.We also provide laundry services and ironing at a fee.

  • Do you have information about local attractions?

    Yes, our front desk can provide recommendations for local attractions.

  • Can I receive packages at the hotel?

    Yes, you can receive packages. Please use your reservation name for delivery.

  • What should I do if I experience noise disturbances?

    Please report any noise disturbances to the front desk, and we will do our best to resolve the issue.

  • What is your policy for lost and found items?

    Lost items are stored for 30 days. Please contact the front desk if you believe you left something behind.

  • Can I host a private event at the apartment?

    No but,we offer event spaces for meetings, weddings, and other gatherings. Please contact our front desk personnel for details.

  • What is the hotel’s policy on noise?

    We strive to maintain a quiet environment. Guests are encouraged to keep noise levels down, especially during night time hours.

  • Is breakfast included in my room rate?

    Yes, breakfast is included for a single person in the studio apartments and for two (2) people in the other apartments